✦ There is a good chance there will be variations. Stained glass is very hard to photograph and we can’t guarantee that the photos on the listings are an exact representation of the piece. Most likely your piece will look even better in person than it does in the photographs.

✦ Depending on the listing the photographs may not be of the exact piece you will receive, but will be very similar. Due to the nature of stained glass there will be color and finish variations.

✦ Please allow 5-7 business days for your order to be packaged and shipped. Please be aware shipping times may be longer due to the covid-19 crisis. We do our best to get your packages packed up and shipped in a timely fashion, but once it is dropped off at the post office it is out of our control.

✦ Be aware that custom orders will take longer. The turn time will depend on the piece itself and will be discussed if we take on your custom order.

✦ All stained glass orders are shipped USPS Priority Mail and are insured up to $100. All non-stained glass items are shipped USPS First Class. If you are purchasing both stained glass piece(s) and non-stained glass item(s), we will combine your order to ship together as Priority Mail. Unfortunately there is currently no way for us to remove the shipping costs when the items are combined, so in these instances we will refund the shipping costs after the fact.

✦ Orders containing only stickers will have free shipping and be mailed like a normal letter, this means there will be no tracking (if you would like tracking for these orders and are okay with paying shipping please reach out).

✦ If you are an international customer please see below.

✦ We do offer socially distanced, porch drop offs for those local to the Reno/Sparks area. The delivery zone is for zip codes: 89431, 89434, 89501, 89502, 89503, 89509, 89512.

✦ Orders are generally delivered within 3-5 business days (at max) of when you placed your order. If you need your order sooner please leave us a note at checkout with when you would prefer to receive it and a phone number to reach you at and we will do our best to make it happen.

✦ Please note it will be like a UPS drop off and knock type of delivery.

✦ We don’t offer a pick up option on our website since we work out of a home studio and like to limit who comes by, however we can always arrange something by appointment, just reach out! You can contact us by phone at (775)848-5399 or email at info@aglassfantasy.com.

✦ Currently we are only shipping to US and Canada. But reach out if you live elsewhere and would like to order something! Please reach out to info@aglassfantasy.com and we see about adding your country as an option.

✦ Your order will ship Priority Mail International and are insured up to $200 and should be delivered in 6-10 days (due to current delays it could take longer). Please note, there might be additional custom/duty/tax fees upon delivery that A Glass Fantasy is not responsible for.

✦ Orders containing only non-stained glass items can be shipped First Class Package International and would be delivered in 1-3+ weeks. This is significantly less expensive than shipping priority mail since theses items are small, light and less fragile than stained glass. If you would like your qualifying order to be shipped this way instead, please leave a note at checkout. The difference between actual shipping costs and the amount paid at check out will be refunded for these orders.

✦ Orders containing only stickers or decals will have only $0.75 charged for shipping and will be mailed like a normal letter, this means there will be no tracking (if you would like tracking for these orders and are okay with paying shipping please reach out).

✦ Please note rates and available countries are subject to change.

✦ If your item arrives damaged please contact us within 48 hours of receiving your package and we will work with you on getting it replaced in a timely fashion. Please include photographs of the damaged item (and photographs of the packaging for the USPS insurance claim) so we can evaluate how we would like to proceed with it on our end. If the package is noticeably damaged before opening, please document the box before opening and as you unwrap. The helps with the insurance claim.

✦ If you are an international customer who chose First Class shipping for your order your package will be uninsured which means there is likely nothing we can do if you package arrives damaged.

✦ Since we are such a small operation, just mom and I, all sales are final.

✦ We’re not responsible for lost or stolen packages, mistakes at the post office or mistakes in addresses - please double check that you’ve given us the correct address before completing your purchase.